All in stock orders are shipped Monday to Friday within 2-3 business days from the order date. Delivery times are estimates and we do not offer compensation for delays. Delivery charges will be shown at the time of order and we try to provide accurate pricing for this. We however reserve the right to change delivery charges subsequent to your online order if we discover a mistake in our pricing, we do not deliver to your area, or other information comes to light that would affect our delivery costs. You will of course be informed in such circumstance. If you are unavailable, miss delivery, do not collect your order from a pick up point you nominated or have provided incorrect delivery information the parcel may be returned to us. We may charge you for return costs incurred and redelivery costs. If you decide to cancel your order after a delivery failed because you were not available we will deduct the delivery charges incurred from any refund due. Please carefully inspect your packages when they arrive. If packaging is open or damaged please mark the delivery note as ‘damaged’ in the signature box (including hand held electronic capture devices). You may also choose to refuse the delivery and mark as ‘damaged’ (the goods will be returned to us). We do not accept delivery damage claims if delivery is to a mailbox service address. Once opened, if you find your order is damaged, missing any parts, faulty or is any way incorrect please contact us immediately with the details either by email at info@vaultedcollectibles.com. This should be notified within 48 hours of receipt. We do not offer compensation in the event of a product being faulty, incorrect or damaged but will get any problem rectified as quickly as possible. We always try to ensure that your order arrives correct and in perfect condition.