Frequently Asked Questions
Write us an e-mail via the form, or just send us an e-mail directly at.
Where are the products shipped from?
We are a family owned business based in Europe
Do you ship internationally?
Yes we do ship everywhere on the world
What is the shipping charge for international customers?
We have a flat rate shipping charge of 10€ for every order irrespective of size of the order
What is the shipping charge for local (CY)customers?
We have a 2€ charge and a 3€ charge (cash on delivery option) for all orders below 40€ and free shipping for all local orders above 40€
Will there be any customs chargers?
Customers from Europe have no customs at all. Customers from rest of the world there might be but we always post packages with the lowest value for customers do avoid extra charges
Do you provide a tracking number for my order?
Yes we do provide a tracking number for all international orders, once fulfilled and completed. You will receive an email with the tracking numbers, thus please also check your spam folder.
How long does an order, with all products in stock, take to be fulfilled?
We usually shipped within 1-3 working days but please be patient as delays might occur.
What is the approximate time of orders to arrive once shipping is confirmed?
A International customers usually take 1-2 weeks once you receive the email with your tracking number and fulfilment of your order.
Local customers usually are within the day of shipment max the next working day. You will receive a message on your mobile phone provided on the order one the package is ready for collection
When will my order be shipped if I have both in stock and pre-order products?
Your order will be shipped once all products are in stock and located at our warehouse
What is the Estimate Time shown on pre-order products?
What the hell is a Pre-Order ETA? Well.... A pre-order product is one which has either yet to be released to the public (ie. Is still being manufactured and transported to the Vaulted Warehouse) or is simply a product that was in stock but has now temporarily sold out and we are awaiting it to arrive back into stock.
It follows then that a Pre-Order ETA (Estimated Time of Arrival) is the time at which we expect a pre-order product to arrive into our Vaulted Warehouse. Now, this Pre-Order ETA is either supplied to us by the manufacturer of the product or is amended as and when we receive updated shipping advice. Being a retailer in the Collectables industry, quite often these ETA's can be delayed... sometimes significantly. Please know that most often this is beyond our control and is simply the nature of the collectables industry.
As soon as we get information about when a product is about to ship or that it has in fact been delayed, we will update the Pre-Order ETA on our website for that particular product.
The ETA of any pre-order item can be found on top of the product image on our website
We do understand that changes in Estimated Arrival Dates can be frustrating, however as the manufacture, shipping and delivery to us of the merchandise you are waiting for is not in the hands of Vaulted Collectibles to control, we are at the mercy of the manufacturer to get the items we have ordered for you, to us as soon as they are able. In the event that a pre-order item is delayed, the Conditions of Sale still apply.
So we thank you in advance for your patience and can only advise you to keep checking back on our website at your pre-order products.
Please contact one of our friendly staff members if you have any further questions.
Where can I track my order?
 International customers please use the below linkÂ
Local customers will receive a message once the order is at the location of your choice.
Do you have a loyalty program in place?
Yes we do have a loyalty program. Please follow the link to our Loyalty Program Terms and Conditions for more.
How do I sign-up on the loyalty program?
A Once you register as a customer to our website you automatically register to our loyalty program and you receive 20 Vaulted Coins as a registration bonus that can be used instantly.
What if a product’s preorder ETA has passed. Will I be notified?
A We are still in developing mode, but you will receive an email with the new preorder ETA once we confirm the new date of release.
How can I redeem my Vaulted Coins?
A Simply use the Apply Discount button once in the cart page and the discount will automatically be used.
Do you offer payment plans?
Yes we do offer payment plans. Simply follow the link to our Payment Plan Terms & Conditions for more information
How does the payment plan work?
For all pre-order products above 50eur there will be an option to have both up toÂ
- 6 months for over 50eur but below 150 eurÂ
- and up to 12 months for all products above 150 eur
Please note that there is no automatic charge and you need to go to your account to follow up with payments.Â
Once the payments are settled and products are in stock we will ship the product.
*Payment Plan values apply to individual products and not combinations of multiple to achieve threshold values.
Do you have any extra charges for bigger products?
Yes we do have some extra shipping for products bigger than the normal package size and usually are premium statues of over 10-20kgs. In all products that an extra charge is applied is noted on the description of the product. If it is not noted, normal shipping charges apply.
What payment methods do you accept?
We do accept all sort of credit cards
Do you have a return policy?
Yes we do. Please follow the link to our return policy for more information
What do I do if one of my products arrives damaged?
Do you offer gift cards?
Yes we do offer. Please use the link below for more information
Can I make changes to an order already being placed?
After an order/pre order is placed you must contact us in writing for any change of details, be it name or address. Altering your default address in your account will not change orders that already exist in our systems.
To update any orders still pending please email us (with the order number/s and both the current and new addresses, as we need to verify) at info@vaultedcollectibles.com
Changing details within your web account only updates any future orders and will not alter any orders already in the system
What if I can not find my answer from the FAQ section?
Here at Vaulted Collectibles we update our store regularly but we are not perfect! There may be an error on the website or you may have difficulty in finding a particular product which you know we have in our range. Similarly, you may be looking for that special something and were wondering if we can source it through our suppliers. In any event, please send us an email at info@vaultedcollectibles.com detailing exactly what you are looking for and we will get back to you as soon as possible to point you in the right direction or to let you know whether we have the item in stock.