We are a family owned business based in Europe

Yes we do ship everywhere on the world

We have a flat rate shipping charge of 10€ for every order irrespective of size of the order

We have a 2€ charge and a 3€ charge (cash on delivery option) for all orders below 40€ and free shipping for all local orders above 40€

Customers from Europe have no customs at all. Customers from rest of the world there might be but we always post packages with the lowest value for customers do avoid extra charges

Yes we do provide a tracking number for all international orders, once fulfilled and completed. You will receive an email with the tracking  numbers, thus please also check your spam folder.

We usually shipped within 1-3 working days but please be patient as delays might occur.

A International customers usually take 1-2 weeks once you receive the email with your tracking number and fulfilment of your order.

Local customers usually are within the day of shipment max the next working day. You will receive a message on your mobile phone provided on the order one the package is ready for collection

Your order will be shipped once all products are in stock and located at our warehouse

What the hell is a Pre-Order ETA? Well.... A pre-order product is one which has either yet to be released to the public (ie. Is still being manufactured and transported to the Vaulted Warehouse) or is simply a product that was in stock but has now temporarily sold out and we are awaiting it to arrive back into stock.

It follows then that a Pre-Order ETA (Estimated Time of Arrival) is the time at which we expect a pre-order product to arrive into our Vaulted Warehouse. Now, this Pre-Order ETA is either supplied to us by the manufacturer of the product or is amended as and when we receive updated shipping advice. Being a retailer in the Collectables industry, quite often these ETA's can be delayed... sometimes significantly. Please know that most often this is beyond our control and is simply the nature of the collectables industry.

As soon as we get information about when a product is about to ship or that it has in fact been delayed, we will update the Pre-Order ETA on our website for that particular product.

The ETA of any pre-order item can be found on top of the product image on our website

We do understand that changes in Estimated Arrival Dates can be frustrating, however as the manufacture, shipping and delivery to us of the merchandise you are waiting for is not in the hands of Vaulted Collectibles to control, we are at the mercy of the manufacturer to get the items we have ordered for you, to us as soon as they are able. In the event that a pre-order item is delayed, the Conditions of Sale still apply.

So we thank you in advance for your patience and can only advise you to keep checking back on our website at your pre-order products.

Please contact one of our friendly staff members if you have any further questions.

 International customers please use the below link 

https://www.cypruspost.post/

Local customers will receive a message once the order is at the location of your choice.

Yes we do have a loyalty program. Please follow the link to our Loyalty Program Terms and Conditions for more.

A Once you register as a customer to our website you automatically register to our loyalty program and you receive 20 Vaulted Coins as a registration bonus that can be used instantly.

A We are still in developing mode, but you will receive an email with the new preorder ETA once we confirm the new date of release.

A Simply use the Apply Discount button once in the cart page and the discount will automatically be used.

Yes we do offer payment plans. Simply follow the link to our Payment Plan Terms & Conditions for more information

For all pre-order products above 50eur there will be an option to have both up to 

• 6 months for over 50eur but below 150 eur 
• and up to 12 months for all products above 150 eur

Please note that there is no automatic charge and you need to go to your account to follow up with payments. 

Once the payments are settled and products are in stock we will ship the product.

*Payment Plan values apply to individual products and not combinations of multiple to achieve threshold values.

Yes we do have some extra shipping for products bigger than the normal package size and usually are premium statues of over 10-20kgs. In all products that an extra charge is applied is noted on the description of the product. If it is not noted, normal shipping charges apply.

We do accept all sort of credit cards

Yes we do. Please follow the link to our return policy for more information

Yes we do offer. Please use the link below for more information

After an order/pre order is placed you must contact us in writing for any change of details, be it name or address. Altering your default address in your account will not change orders that already exist in our systems.

To update any orders still pending please email us (with the order number/s and both the current and new addresses, as we need to verify) at [email protected]

Changing details within your web account only updates any future orders and will not alter any orders already in the system

Here at Vaulted Collectibles we update our store regularly but we are not perfect! There may be an error on the website or you may have difficulty in finding a particular product which you know we have in our range. Similarly, you may be looking for that special something and were wondering if we can source it through our suppliers. In any event, please send us an email at [email protected] detailing exactly what you are looking for and we will get back to you as soon as possible to point you in the right direction or to let you know whether we have the item in stock.